AB
Angie B

1 reviews | Active since May 2013

11 Sept 2023, 09:25

Vodacom How disappointing

my husband and I have been clients of Vodacom for nearly 13 years- 2 years ago we took out a contract and signed a 24 month contract. we have now been handed over as they say its a 24 month contract but at corp Connect it stated a 24 month contract- I have now been given over to lawyers and I keep getting called and I keep telling them the same thing over and over- I have been in contact with corp connect as well where they have submitted a from for the dates to be changed, since April 2023 I have yet to get any feedback. but the lawyers keep phoning. Im not being funny but im paying my second contract every month and they have now blocked the sim card so this means im paying for data that i dont get. Im really disappointed with this whole situation as Vodacom has not phoned me once!!!!!

0
Replies (3)
Vodacom
Vodacom's reply11 Sept 2023, 09:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Sept 2023, 11:37
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your account is in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

AB
Angie B's update11 Sept 2023, 16:00
Reviewer Update
and this is what i mean- you guys dont read and listen- im not phoning no one as im in no way wrong on this account.