Vodacom, how difficult can it be to render a service???

I have been struggling to convert my number from MTN to Vodacom for 3 weeks now. This is exactly what I did not expect from Vodacom. I have spent a total of 8 hours in the Vodacom shop with NO outcome, NO phone and still no number transfer. All I wanted was a new phone and contract. I have phoned several call centers that I ( as customer) was ordered to call. I spoke with several people NO BODY can help me. How difficult can this really be?? very bad service, and very bad first experience with Vodacom. Can anyone help ?