SW
Shireen W

1 reviews | Active since Apr 2010

18 May 2017, 18:11

VODACOM - HOW CAN WE ROB YOU FURTHER

<p>Vodacom charged me since 2015 for insurance on my phone without my consent but today 5 different staff members gave me different answers when I wanted to reinstate the insurance after cancelling it less than 2 weeks ago.</p> <p>I was even give different addresses for their head office. ALL CALLS ARE RECORDED IS THE BEST THING THAT I CAN SAY ABOUT VODACOM. </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply19 May 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 May 2017, 15:56
Official

Dear Shireen

As discussed, feedback has been provided.

Regards,

RJ