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Brent B
1 reviews | Active since Nov 2019
14 Jul 2025, 15:05
VODACOM , HOW?
I'd like to UNDERSTAND HOW I AM GETTING CHARGED ON TWO DIFFERENT FIBER LINES IN ONE HOUSE.
I recently changed my contract to other one which is month to month, and cancelled the other. BUT I am still getting deducted for it after NUMEROUS phone calls to Vodacom to stop debiting I thought the matter was resolved but NO. They keep charging me twice.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jul 2025, 08:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2025, 08:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jul 2025, 12:51Dear Brent,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
After several attempts, we were unable to reach you. Kindly be advised that the account holder will need to contact our fibre billing team directly on *** (free from Vodacom numbers).
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
After several attempts, we were unable to reach you. Kindly be advised that the account holder will need to contact our fibre billing team directly on *** (free from Vodacom numbers).
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2025, 12:51
Official
Dear Brent,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
After several attempts, we were unable to reach you. Kindly be advised that the account holder will need to contact our fibre billing team directly on *** (free from Vodacom numbers).
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
After several attempts, we were unable to reach you. Kindly be advised that the account holder will need to contact our fibre billing team directly on *** (free from Vodacom numbers).
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,