Vodacom Hout Bay is useless

Vodacom Hout Bay, I am so frustrated. 4 Weeks ago, I app**** to have my account moved into that of my company. I have given all the necessary details, documents etc. After 4 weeks, no response, no feedback, nothing. No one seems to know what is going on, whether there is a problem, NOTHING. I have been a client for 30 years, but they don't seems to care about that. I am so frustrated and I am starting to hate this brand.