VODACOM , HORROR SHOW

I have had the most terrible experience with Vodacom Fibre department, I have been dealing with Redewaan Buckett from the Vodacom and his communication skills 0/100 . It has been 5 days that I have no connectivity with no resolution from Vodacom and all I get told is ,my matter is been escalated with no resolution!!!! Vodacom says "Speed, Simplicity, Trust" but I assure you I have received the complete opposite from this!!! The customer cycle is appalling, I want my Fibre fixed and that is all I am asking for !!!! THINK TWICE BEFORE COINSIDERING VODACOM AS YOUR SERVICE PROVIDER!!!!