HV
H V
1 reviews | Active since Apr 2019
02 Apr 2019, 10:46
Vodacom horror experience
Bad experience with vodacom. I upgraded to 10gig day/night in Feb2019 and did a reversal on 28feb to upgrade to a new pakage 20gig day/night. Since feb2019 i got empty promises and excuses, the data will start on 1 march then 1april now a promise for free 10gig and the data deal of 20gig day/night will start 1 may. Whats more frustrating for the past weeks i kept on loading R29 air everyday to convert to data only to get ****** with that to. If that is not enough i keep on getting the message that ive reach my limit to call vodacom for assistance . Ive been a loyal vodacom customer for many years, and to get this type of service really is disapointed
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Replies (2)
Vodacom's replyOfficial
02 Apr 2019, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2019, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Apr 2019, 15:39 Dear Harold
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2019, 15:39
Official
Dear Harold
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,