NM
Nocwaka M

1 reviews | Active since Jul 2016

16 Jul 2016, 23:34

Vodacom horror and it's rude consultants

<p>Early Saturday morning of the 17 July I checkedmy data n realised my airtime had disappeared before I checked my data</p> <p>I called the customer care n I spoke to a consultant that spoke over me when I was explaining my querie/problem I got tired of her attitude n could see that she wasnt going to help me as she kept saying that i had used it on the internet i then asked for her supervisor or team leader she transferred me to a Lady named Dintswalo who then said the same thing but failed to say exactly what the application was n said she'd check on the system n will get back to n she hung up but never called back I tried calling again n no1 knew about her...</p> <p>All I want is my data n airtime back from Vodacom cz what they did is unacceptable n frustrating </p>

0
Replies (1)
Vodacom
Vodacom's reply17 Jul 2016, 04:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team