1 reviews | Active since Jun 2018
VODACOM HORROR
I have never been so disappointed in my life and I have never been treated in such a pathetic way before from a company that I have been with for years now that is suppose to be 'the best'. It started off with my account being put in arrears, fair enough I never paid my account FOR THE FIRST TIME I have always been a good customer, paying on time. But on this occasion I was badly let down by vodacom and false expectations were set, I phoned up vodacom numerous occasions to come to an agreement that the full amount will be paid by the end of the month. However vodacom cut off my service's I was unable to use any of my services which is a big inconvenience as no company does this to their customers and being in touch with people is very important as I needed my device for emergency purposes and for business purposes!!!!! And because of vodacom I have gone through so much stress in a matter of days and I was unable to get in touch with anyone. I reached out for help on five occasions. It was assured that my services will be put back on and a few occasions the call was dropped on me aswell. I have had no help from vodacom whatsoever and I feel like their service is pathetic as hell!!!!!! I am still waiting for my service's to be put back on I'm just disgusted with vodacom even now that I have paid them they still have not put my service's back on I have never been treated so badly by any company in my life!!! VODACOM IS JUST PATHETIC AND THE LEVEL OF SERVICE IS DISGUSTING as soon as my service's are up I am leaving vodacom as soon as possible because this is just disgraceful.. I have been a loyal customer and this is how they decide to treat me.. I am leaving and my whole family who is with vodacom will be leaving aswell so they have lost many customers!!!!!!!!!!!!!!! Vodacom is horrible and I regret ever choosing them as my network provider.. I just feel sorry for all vodacom customers because if this is the service that you are happy with then it is really just disappointing that such a company would teat you this way I have had absolutely no help getting this resolved from vodacom and I honestly HATE vodacom and will never recommend this ****ty network provider to anybody! Thank you
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
