NC
Niven C

1 reviews | Active since Jun 2018

29 Jun 2018, 20:55

VODACOM HORROR

I have never been so disappointed in my life and I have never been treated in such a pathetic way before from a company that I have been with for years now that is suppose to be 'the best'. It started off with my account being put in arrears, fair enough I never paid my account FOR THE FIRST TIME I have always been a good customer, paying on time. But on this occasion I was badly let down by vodacom and false expectations were set, I phoned up vodacom numerous occasions to come to an agreement that the full amount will be paid by the end of the month. However vodacom cut off my service's I was unable to use any of my services which is a big inconvenience as no company does this to their customers and being in touch with people is very important as I needed my device for emergency purposes and for business purposes!!!!! And because of vodacom I have gone through so much stress in a matter of days and I was unable to get in touch with anyone. I reached out for help on five occasions. It was assured that my services will be put back on and a few occasions the call was dropped on me aswell. I have had no help from vodacom whatsoever and I feel like their service is pathetic as hell!!!!!! I am still waiting for my service's to be put back on I'm just disgusted with vodacom even now that I have paid them they still have not put my service's back on I have never been treated so badly by any company in my life!!! VODACOM IS JUST PATHETIC AND THE LEVEL OF SERVICE IS DISGUSTING as soon as my service's are up I am leaving vodacom as soon as possible because this is just disgraceful.. I have been a loyal customer and this is how they decide to treat me.. I am leaving and my whole family who is with vodacom will be leaving aswell so they have lost many customers!!!!!!!!!!!!!!! Vodacom is horrible and I regret ever choosing them as my network provider.. I just feel sorry for all vodacom customers because if this is the service that you are happy with then it is really just disappointing that such a company would teat you this way I have had absolutely no help getting this resolved from vodacom and I honestly HATE vodacom and will never recommend this ****ty network provider to anybody! Thank you

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Replies (2)
Vodacom
Vodacom's reply02 Jul 2018, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jul 2018, 16:15
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic