VK
Vanessa K
1 reviews | Active since Jun 2014
21 May 2021, 18:57
Vodacom horrifies
Absolute appalling service from Vodacom for fibre order was told it’s not available we can get lte which we signed up got approval then told it’s with vetting then approved again then with vetting to top it off I called in this evening numerous times and at 18:44 my call went to a consultant whom chose not to speak why ..because he was watching indecent content and I could hear everything while he seem to have forgotten that he chose to accept the call that came through totally disgusted
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Replies (2)
Vodacom's replyOfficial
22 May 2021, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 May 2021, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 May 2021, 13:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Dillan, the query is currently being addressed by the Fibre Department who will be contacting him to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply24 May 2021, 13:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Dillan, the query is currently being addressed by the Fibre Department who will be contacting him to offer further assistance. Regards Consumer Website Team
Best regards,