RL
Richard L
1 reviews | Active since Feb 2017
19 Sept 2024, 15:14
Vodacom - Horrific service
I have been a customer of Vodacom for more than two decades, I have been a platinum customer for over 10x years, this means nothing! Vodacom don't answer, don't respond and just downgrade your package as the sales person pretends not to know that a platinum customer even exists, after numerous calls, been contacted numerous times to re-adjust my data packages and so many promise to have my package reviewed and reverted, I have escalated, this so many times, Vodacom has no customer service and have no interest in assisting, Platinum or not, Vodacom has no customer service, definitely not a company you want as a service provider
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Vodacom's replyOfficial
20 Sept 2024, 07:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2024, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RL
Richard L's updateReviewer Update
23 Jan 2025, 16:23Again I am unable as a platinum customer to upgrade, is this a joke, i have been complaining about this for over 10x years now, and again this year i am unable to upgrade?????
No one is able to help, no one returns calls, my last reference was DXSEOI, Im still waiting for your call agent to phone me within 24x hrs its been over 48hrs???
No one is able to help, no one returns calls, my last reference was DXSEOI, Im still waiting for your call agent to phone me within 24x hrs its been over 48hrs???
RL
Richard L's update23 Jan 2025, 16:23
Reviewer Update
Again I am unable as a platinum customer to upgrade, is this a joke, i have been complaining about this for over 10x years now, and again this year i am unable to upgrade?????
No one is able to help, no one returns calls, my last reference was DXSEOI, Im still waiting for your call agent to phone me within 24x hrs its been over 48hrs???
No one is able to help, no one returns calls, my last reference was DXSEOI, Im still waiting for your call agent to phone me within 24x hrs its been over 48hrs???