Vodacom horrid online application experience

I have app**** for a Vodacom contract online, for a monthly instalment of above R1000 mind you. I even wanted to port in my cell c number coz I have qualms with them as well. The online application process was smooth. Getting feedback afterwards is the worst experience ever. Their contact centre is forever experiencing high call volumes (even when I call at 7 in the morning), their chat-bot cannot understand questions you type out. There is no email address as they have discontinued or paused this contact platform for some reason. So basically, I cannot get to anyone to just give me feedback on the status of my application. At this stage I even want to cancel my application, but still don't know who to contact. Now I will have to go into a store to try and sort this out, something I honestly don't have time for and which I was trying to avoid. An experience that started painless has now become the most annoying thing ever. Maybe MTN will be my saviour