HM
Hilda M

1 reviews | Active since Sept 2009

23 Oct 2024, 14:41

Vodacom horricfic service

How is it that Vodacom can't get it right. I have changed my contact details with them numerous times, giving them the main contact number for my contracts. Still they phone my underage daughter. I have opted out and is not registered for marketing and yet they phone her 4 times a day with sales offers. And everytime the contact number is incorrect on my account. Last change requested was the 9 of September and again today the same problem, phoning my daughter with sales having all my account information. How many times do I have to request the amendments. And how is it that the details can be altered back to original details without my approval.

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Replies (1)
Vodacom
Vodacom's reply23 Oct 2024, 15:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team