Vodacom Horrible service for months

As a loyal customer I am appalled by the constant disrespect and terrible service I keep getting from Vodacom. It’s been months and I keep being disrespected either by the agents that are calling me and now yesterday a guy named Thabo Molebatsi who was at the Cresta Mall branch. 1stly he didn’t even greet me. I am not sure if he is ***ist or what cause the man he spoke to after me he was all smiles and laughing greeted him but not me. Is my money not good enough? I need the camera footage to be studied because I went as my new contract router wasn’t picking up an network meaning the sim was not activated this had been a struggle since I got the contract 3 months ago and I had never used that router. I had to pay R70 yesterday because that man said I am a **** and at fault for the sim being blocked 1stly I tried once to activate that sim on my phone it didn’t work then sent it to the Vodacom shop in Dainfern where the consultant there tried multiple times till it was blocked and now your Thabo guy says I am at fault without even asking the full story as he was cutting me off the whole time until I asked him what is his problem why he is not allowing me to speak. They did their sim swap which I had to pay R70 for and now I am incurring extra costs why? Now the router that was switching on when I went there is not switching on and not charging??? Why is everything always a problem. You guys also took too long to cancel my contract that I asked for an early cancellation do I can take this new contract and it went on for a month this resulting in me calling almost everyday till you blocked me from calling and WHY would you BLOCK a customer that pays???? I couldn’t call to change my baking details resulting in you now eventually after you noticed you didn’t get money calling me and charging me an extra R100+ WHY are you guys not giving me peace???? Today I was called by an agent who was so rude to me just by me asking what was the call about please listen to the it was at about 1pm on my number *** and tell me if that is the right way to speak to a paying client???Why must I keep paying extra costs and unable to use the WiFi you have included in my package??? What will happen to this router? I am so sick of the terrible service and men being so rude to me and trying to intimidate me as a woman.