JD
Jan D

1 reviews | Active since Oct 2018

02 Sept 2019, 10:15

Vodacom horrible service

Trying to cancel my data contract which I am not using anymore. Agent I spoke to last month told me that the contract expires in September and i should call them back this month. Phoned them today and now all of a sudden the expiry has moved on by two months.

I clearly remember upgrading this contract in August 2017 so. Also I blocked another number which is on my name because we gave it to a family member. This is supposed to be a promotional sim which all of a sudden has airtime advance activated on it, I requested it be blocked 2 months ago as i never approved the activation of airtime advance.

We also switch my fiance number to Top-up which is all of as sudden not activated anymore and we received an sms for out of bundle charges which should not be possible as this is a top-up contract

Absolutely useless call centre. All you do is ***** money!!!!

0
Replies (4)
Vodacom
Vodacom's reply02 Sept 2019, 10:29
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team 
JD
Jan D's update03 Sept 2019, 10:31
Reviewer Update
No contact as yet
JD
Jan D's update04 Sept 2019, 12:50
Reviewer Update
Still waiting on a response.
Vodacom
Vodacom's reply06 Sept 2019, 12:18
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team