1 reviews | Active since Oct 2018
Vodacom horrible service
Trying to cancel my data contract which I am not using anymore. Agent I spoke to last month told me that the contract expires in September and i should call them back this month. Phoned them today and now all of a sudden the expiry has moved on by two months.
I clearly remember upgrading this contract in August 2017 so. Also I blocked another number which is on my name because we gave it to a family member. This is supposed to be a promotional sim which all of a sudden has airtime advance activated on it, I requested it be blocked 2 months ago as i never approved the activation of airtime advance.
We also switch my fiance number to Top-up which is all of as sudden not activated anymore and we received an sms for out of bundle charges which should not be possible as this is a top-up contract
Absolutely useless call centre. All you do is ***** money!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
