Vodacom - Horrible Service

a family member of mine changed their banking account, he went to Vodacom to update his account details. He literally went to 3 different stores and was told that he not exist on their system and that his order showed pending and was advised to just leave it at that. He even asked for a printout that showed he does not exist on the system, the employers advised they are not allowed to print that info.6 months down the line and he started getting demands letters from these people and they placed a default against his name. Not sure if this ever happened to anyone else before but this is absolutely mind boggling!

Disgusting Service!