Vodacom horrible service

I've been trying to get a contract from Vodacom for 2 weeks. I've had to apply multiple times, sent documents multiple times because apparently I cannot get approved for a R250 a month contract over 2 years but I can get approved for a R500 a month contract over 3 years. Eventually after being forced into a deal that I did not want but what was apparently the only deal I could get approved for I waited one week for delivery of my device to no avail. The last week has been a tug of war on email with online sales telling me no deals can be approved so they'll escalate it to IT. IT just can't do anything so they gave up. Now sales has told me they don't know what to do. So they have given up. This is horrible service. Ridiculous. Waste of two weeks. How can you just tell someone you can't assist them because you don't know what's going on. I have never dealt with such incompetence in my life.