VODACOM- HORRIBLE ONLINE SALES ASSISTANCE

This is regarding reference number EC-173V-2ZH1CJ.

I app**** for a new cell phone contract with Vodacom, a process which has taken up my whole morning.

I urgently need a new phone and sim card seeing as mine was destroyed earlier this morning.

I provided all the necessary documents as required by Vodacom.

The only response I received after I sent all the documents is that the application is approved for a sim only deal and that I should phone the online sales team for the “best deals”. I cant phone the number provide because I DO NOT HAVE A PHONE!

Why is my application rejected and why are the reasons not communicated to me?

I have provided the documents proving my residential stay, proving my identity, proving my current permanent employment, as well as positive bank statements of the last three months. If there is something amiss with the documents, please tell me what they are, so if at all possible that I can correct the problem.

This is an unacceptable standard of customer service. I want to buy your product, and to my mind there is no reason why I should not qualify for a contract, yet my application is rejected with no information provided as to why, and rather than assist me in qualifying for the product that I’m looking for or assisting me in finding a different one, I’m directed to phoning a number (which suspiciously seem to be missing digits) by one of your employees (Babalwa) who is clearly not interested in customer assistance or the sale of Vodacom’s products.

For shame.

Johannes Roos

*EDIT: AFTER SENDING THIS EMAIL TO CUSTOMER COMPLAINTS, ALL I RECEIVED BACK WAS AN AUTOMATED RESPONSE DIRECTING ME TO SEND THE MESSAGE TO THE SAME EMAIL ADDRESS THAT I ALREADY SENT IT TO, BUT TO ADD A CELL PHONE NUMBER RELATED TO THE COMPLAINT. WHICH IS RIDICULOUS, BECAUSE THE ESSENCE OF THE APPLICATION IS THAT I WOULD LIKE TO RECEIVE (AND PAY FOR!) A NEW CELL PHONE WITH A NEW NUMBER ON CONTRACT.