Vodacom - Horrible Fiber Infrastructure Support

We have a complex with roughly 122 units in it. Our whole complex are connected to Vodacom Fiber as they currently have exclusive rights in our complex. Extremely bad idea on our behalf to allow that as we have had numerous problems the last year or so. On 4 different occasions our internet stopped working for the whole complex and every time it take them at least 48 hour to resolve. The latest incident happened on Saturday 15 December, at 7pm at night. The Fiber complete died, logged a call with Vodacom, only to be told that it is an outage in the area. Followed it up the next day to try and find out what is being done. only to be told that the call centre cannot do anything about it as it is an automated process, they can only deal with individual issues and not the complex as a whole. Needless to say, all the contact number we have nobody is answering, as they are all on leave (or so this is what we are being told). We are approaching the 72 hours mark without internet, and still resolution to our problem. This is an entire complex including the guard house which runs the cameras and needs to be monitored offline. Vodacom is not concerned about anything as they currently have sole right. I would really like to implore anybody that are currently looking into Fiber infrastructure to steer clear of Vodacom as the after sales service is absolutely non existent.