Vodacom horrible customer service

I have tried contacting Vodacom accounts SEVERAL times without any help or so much as an effort.

I have recently been retrenched and I wanted to end my contract with about 8 months left.

I tried to reach out to the accounts department to get to some agreement so we can arrange some sort of discount without having a negative impact on both sides. I found this very pathetic and lack of support after being a loyal customer for 20 years!!!! It would be great if someone from Vodacom accounts can only speak to me it would be great but I am very disappointed in Vodacom's lack of customer compassion especially to their loyal customers.