VODACOM HORRIBLE CUSTOMER SERVICE

Once again I find myself having to write this review despite my serveral unsuccessful attempts at contacting Vodacom. On 1 July 2021 I made a payment of R2100 at Chats Connect Roihuiskraal. For some reason this payment has not been processed. On 8 July 2021 I received a notice that I have an oustanding amount due, an amount that does not include the payment that I had made and that I had to make within 7 days. I immediately made a payment arrangement. Funny enough the same afternoon my services were stopped without notice. All efforts made for clarification were met with hostile feedback. All follow up made were ignored and I have not received a full statement following this. I have requested a contact person to escalate this matter and the Call Centre Agent made in known in uncertain terms that I CANNOT do that. I am finding the service pathetic at worst and would like to find out what measures can be taken to get this matter resolved. In the meantime, my services remain unavailable despite that I am subscribed for the whole month.