Vodacom - Horrible Cusomer Service

Good day Vodacom,

I recently opened a new contract at the Cresta branch and was advised by Wilson (Salesman) that I would receive a sms confirming the debit date with an amount. This sms was never received which resulted in an unpaid debit order and I received a R100 unpaid fee from my bank.

I am highly upset that I was given incorrect information. I would like my R100 for my unpaid fees to be paid back to my bank account or reduce the pro-rata fee with less R100 and I would like to understand why no sms was received to confirm debit date and amount.

You will update my ITC profile as your horrible service impacts me directly.

The other issue is this R9.00 you charge to see caller ID’s which I agree to but all numbers show unknow??????

I just received your email and I select option 1 for an immediate debit order.

Your call centre is horrible and you have no email addresses which is also very frustrating.

**** Service !!!