Vodacom horrible agent experience

Its bad enough that we get through to call center agents after 10 minutes but whats worse is the horrible service and behaviour once you get through. I had a back and fortg screaming match with a Nancy Moagi(sp) yesterday over a simple sim swap. She was absolutely rude and condescending, telling me i could not understand english. I asked Nancy to transfer me tp her team leader and she told me that there aren't any because of Covid Nancy Moagi also had people talking with her in the background while she was busy with me...honestly the service at Vodacom has gotten worse over the years and the agents seem to not care about providing any kind of good service to us customers. People like Nancy do not need nor deserve to be working in a cistomer service field.