KR
Kyle R
1 reviews | Active since Dec 2011
18 Apr 2020, 12:12
Vodacom Horrible 4G Signal
Vodacom is the most expensive cell phone service provider but can't get the simple things right. I made a complaint to them 2 weeks ago and nothing has been done. I have a big data plan that I can't even use because the "4g" signal is so bad in my area. Constant buffering, constant switching to dead slow HSDPA. I can't even use the data that I have!
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Replies (3)
Vodacom's replyOfficial
18 Apr 2020, 15:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2020, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KR
Kyle R's updateReviewer Update
21 Apr 2020, 13:14Still no call from Vodacom. I understand that we are on lockdown, but I can't do anything without a stable internet connection! Constant dropping of 4G signal and pages won't load. So frustrating!
KR
Kyle R's update21 Apr 2020, 13:14
Reviewer Update
Still no call from Vodacom. I understand that we are on lockdown, but I can't do anything without a stable internet connection! Constant dropping of 4G signal and pages won't load. So frustrating!
KR
Kyle R's updateReviewer Update
29 Apr 2020, 12:28Vodacom. It wasn't resolved.
A very nice gentleman phoned in. To cut a long story short, you guys cannot provide a good connection in my area because the "line of site" for signal is bad. I'm therefore getting signal from a non-neighbouring suburb 3 kms away!
Instead of providing enough towers to give everyone a good signal, you guys are cutting corners?
Ridiculous.
A very nice gentleman phoned in. To cut a long story short, you guys cannot provide a good connection in my area because the "line of site" for signal is bad. I'm therefore getting signal from a non-neighbouring suburb 3 kms away!
Instead of providing enough towers to give everyone a good signal, you guys are cutting corners?
Ridiculous.
KR
Kyle R's update29 Apr 2020, 12:28
Reviewer Update
Vodacom. It wasn't resolved.
A very nice gentleman phoned in. To cut a long story short, you guys cannot provide a good connection in my area because the "line of site" for signal is bad. I'm therefore getting signal from a non-neighbouring suburb 3 kms away!
Instead of providing enough towers to give everyone a good signal, you guys are cutting corners?
Ridiculous.
A very nice gentleman phoned in. To cut a long story short, you guys cannot provide a good connection in my area because the "line of site" for signal is bad. I'm therefore getting signal from a non-neighbouring suburb 3 kms away!
Instead of providing enough towers to give everyone a good signal, you guys are cutting corners?
Ridiculous.