VODACOM ********** SERVICE!!!

I was approached by a telemarketing department of Vodacom notifying me that I am due for an upgrade. Everything was done over the phone and the call was recorded. Instead of upgrading my existing package Vodacom sold me an additional phone that I do not have a need for. On this phoned I am getting 10GB of data but no airtime to phone out. Why do I want a phone that I cannot phone out with! My existing contract was left untouched. I am now paying more on a two year old phone! Vodacom offered to reduce my monthly subscription on my existing contract with an additional 10GB of data included in the package, - they said they were running a promotion. This came under my attention today when I enquired why I am being billed for my data if it is for free. The Vodacom call center was not at all helpful, I was passed from pillar to post. I asked to get the recording and was told that it can take up to seven working days. It took almost two weeks to deliver the phone and now I am told that I can not return the phone anymore as the 14 day cookoff period has lapsed. This was the first time I accepted an offer over the phone and definitely the last. BE WARNED!!!