Vodacom ********** Customer Service and After Sales

<p>I did a name change on a Vodacom account and took it over from my mom. This took place on the 6th August 2016. At the same time I upgraded the contract and this was to be effective from 1st September 2016. I received the handset a week later as they didn't have any stock. On receipt of the handset, it wasn't working so I handed it back in and it took Vodacom a week to "test" the phone and send it back saying it wasn't faulty anymore. I received the new contract's minutes and inclusions on the 1st September 2016. I was billed for the old contract for August usage and I was billed for the new upgraded contract's usage in August as well. I signed the new contract for a maximum amount of R679.00 per month. Imagine my surprise and horror when I received a bill for R933.00 for August usage where my old contract usage wasn't even R300 per month and my new contract which wasn't in effect in August, is supposed to be R679.00. I have been trying to get answers and services removed from this contract since the beginning of September when I found out about all of this. To date, I have paid twice for August (for the old contract and the new one) and the new contract as per my agreement with Aneil and Brandon the sales person and store manager at Northgate the new contract only came into effect on the 1st September. I received an sms to this effect as well and my contract is a 24 month contract and ends on the 28th September 2018. I have spent weeks phoning and emailing Vodacom, going to the store and nobody has been able to assist until Chadwin from the Northgate store who has managed to ensure that services I did not want, ask for or sign for, were removed. However nobody has been able to understand that they have billed me for both contracts for August when they should have only billed for the old one.</p> <p>One of the services that I have been trying to get deactivated is a WASP service and I don't even know what that is. Vodacom has told me that even though they are billing me for this service, they cannot assist me with a refund because they did not activate it and I need to go through to the company that did. The email address for this company that I got from Vodacom doesn't even exist. </p> <p>I am at my wits end and hoping that I will get assistance from here. I have the copy of the contract that I signed and all the paper trail should it be needed.</p> <p> </p>