Vodacom, Hooked subscription ****

Hooked Vodacom ****

unbeknownst to be i had a subscription of R10.00 going off my vodacom account and vodacom has known about this for a while looking at online reviews and complaints but has deliberately chosen let the subscription go off its customers accounts with out doing any thing about it. in this day and age where everyone is cost conscious we cant have unwarranted **** siphoning off monies we don't have. for a matter of fact i would go as far as to say this is theft. and vodacom has failed to protect us, its customers. and the call center agent wasn't any help either in explaining to me where this hooked subscription service comes from and which app it is. I tried to explain to her that i did not subscribe to any hooked subscriptions or service.

i feel this is a breach in trust by vodacom for letting this hooked subscription **** continue. after nearly 20 years loyalty on my side and not moving to any network i really have to reconsider.

moreover their new call center services is ****, you have to jump through hoops to speak to someone there.