VODACOM hoodwinks loyal customer of 18 years

I have been a loyal customer for 18 years. Earlier this week I was called to thank me for my loyalty and to offer me enhanced deals as a result. These were discussed and I was sure that this meant that my current account (number that I have had for 18 years) would be upgraded (with additional data). I should have known that what sounds too good to be true usually is. I then received a new router as promised however, it now seems that I have FOUR different accounts for which I am now being charged and extra R550 per month.

I was also promised that a copy of the contract would be sent to me immediately. I am still waiting for this and also for the one that was promised when I eventually got through to a call centre agent!

this is a disgrace, and, if necessary I will go legal