Vodacom Honor 9XB factory fault. No replacement phone as promised with in 7 days. Bad services

Vodacom Honor 9XB factory fault. No replacement phone as promised

I upgraded last Sunday at God's shop Highveld MallWitbank Everything went smooth as I would expect did data transfer etc

As soon I started using the phone I realized when the phone is locked I can't answer call. When I ander call no one can hear me. Restarted the phone then it would work for that phone call.

But I can't carry on like that as I use my phone for work.

I took the phone back to a Vodashop as per the 7 day replacement waranry. They had a lot of stories. I need the phone for business but the ladies were unhelpful. I eventualy had to lose my cool. And demand to get a loan phone. How am I supposed to do my business and work. When they book in my phone and not replace it as promised my the sales consultant.

Only when I told them to stop my contract did I get help.

I expect a new phone by Vodacom.

I lost all info on the broken phone when the technician took my broken phone.

The service is shocking. Please think twice about this phone and by using vodacom.

They will only assist when you stand your ground not because you are a loyal customer for 20 years.