vodacom home wireless air internet

I am writing to report a severe and ongoing issue with the Vodacom Wireless Internet Fiber service that I have subscribed to under contract since July 2023. Despite the initial installation in mid-August and a seemingly stable connection, the service quality has significantly deteriorated since the end of October, rendering it practically unusable.

The primary concern arises from frequent buffering and intermittent outages, making it impossible to complete tasks reliably. I have diligently logged calls to report these issues, only to be informed repeatedly that the entire area is experiencing similar problems. While I understand that occasional technical difficulties can occur, the persistence of these issues over the past three months is unacceptable.

As someone who relies heavily on a stable internet connection for remote work and to facilitate my children's online education, the impact of this unreliable service on our daily lives cannot be overstated. The inability to complete tasks efficiently and the disruption to our educational pursuits have caused significant inconvenience and frustration.

I recently logged a call last week, hoping for a resolution to this ongoing problem. However, I was shocked to receive the suggestion to upgrade my speed as a solution.I dissagree to how increasing the speed would address the fundamental issue of instability and frequent outages. Moreover, I am hesitant to invest further in a service that has failed to meet even the basic standards of reliability.

Considering the seriousness of the situation and the fact that I am bound by a three-year contract, I implore you to address this matter with utmost urgency. I cannot continue to pay for a service that does not fulfill its primary function, especially when alternative arrangements have to be made at additional expense due to the service's unreliability.

I request immediate action to rectify the connectivity issues plaguing my Vodacom Wireless Internet Fiber service. If necessary, I am prepared to explore all available options to seek a resolution, including escalation to higher authorities or termination of the contract under justifiable grounds.

I appreciate your attention to this matter and expect a prompt response to initiate steps toward resolving the ongoing issues. NN Moloyi