1 reviews | Active since Dec 2024
Vodacom Home WiFi Worse Service
Worse Worse Service on Home WiFi
Lodged a call on the 27th of November to report a box that is damaged , still waiting to be assisted to date. When I call to follow up , all the call centres agent are telling me that they are escalating the matter but no one revert back or write on the system to ensure that anyone picking up the issue is able to continue from the technical query logged , I called today at 10:00 and I was promised that they will call me back to update me on how the progress is at , it is now 16:46, I had to call back again to check the progress and finding out that nothing moved , it is like this is done deliberately so you can keep on buying data
I have been a Vodacom customer for a decade but the services received fro Home WiFi is really dissapointing and this is not for the first time to say the least , bad service *
I have spent so much money buying the data and also the router that we are supposed to be utilising for travelling is already maxed out and who will reimburse me for that ?
The service on Home WiFi is ridiculous and is like Vodacom does not have systems and processes in place to really track the progress from Open Serve side , to think that there are people employed to check the progress but yet you still started from scratch when enquiring , bad service to date I regret choosing Vodacom for Home WiFi and I wanted to cancel today but I was told Vodacom will bill me for this month and next month , this is also ridiculous , bad service
I still request to know who will reimburse me for the expenditure I have incurred buying data and also my router allowance , please they must not tell me about credit they will be giving me for my Home WiFi I deserve better for all the follow ups that was not leading anywhere
This is ridiculous and the worst service I have received not withstanding being the longest customer for Vodacom
And please do not use your automatic response also is the worse Communications to be done to the clients if you are not really looking into the matter
I still request to know who will reimburse me for the expenditure I have incurred buying data and also my router allowance , please they must not tell me about credit they will be giving me for my Home WiFi I deserve better for all the follow ups that was not leading anywhere
This is ridiculous and the worst service I have received not withstanding being the longest customer for Vodacom
And please do not use your automatic response also is the worse Communications to be done to the clients if you are not really looking into the matter
The person was surprised that the call was logged on 27 November but still the issue is not sorted out , my question still remain , is Vodacom going to reimburse me the expenditure i have lost during this week period , allocate the data on the router and he indicated he will go back and consult and provide feedback , still waiting
I called Vodacom at 16:52 , the call centre agent indicated that she can see i called Vodacom yesterday but the ticket was not allocated and she has escalated the ticket to her Manager, my question is how many escalation needs to be done in order to sort out the issue
People are paid in their roles to provide poor service such as this?
The person was surprised that the call was logged on 27 November but still the issue is not sorted out , my question still remain , is Vodacom going to reimburse me the expenditure i have lost during this week period , allocate the data on the router and he indicated he will go back and consult and provide feedback , still waiting
I called Vodacom at 16:52 , the call centre agent indicated that she can see i called Vodacom yesterday but the ticket was not allocated and she has escalated the ticket to her Manager, my question is how many escalation needs to be done in order to sort out the issue
People are paid in their roles to provide poor service such as this?