Vodacom Home wifi not working, no internet

The ******* service given by Vodacom is just not acceptable. My home wife *** does not connect to the internet, logged a call & Vodacom instead of changing the router they play me saying they called without call & boom they close the logged call

This is absolutely bull**** ...can Vodacom change the home router so I get network

This call was never attended to at all Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom. Reopen and ensure I get internet connection that I pay for & stop bull****ting customers.