Vodacom Home Router Loss of Internet connection

We have a Wi-Fi contract with Vodacom; me and my wife Katlego Molefe *** have been calling Vodacom for the past 4 days complaining and seeking assistance with a loss of Internet connection on our home router which we also utilize when working from home. We have been told that the technician is working on it and will be fixed after an hour. It's been 4 days and still no Internet connectivity, very disappointing service from Vodacom