Vodacom home onternet very bad quality

Item: Vodacom
Rating: 1
Author: Ricardo S

I have vodacom home internet 30mb/s but service is very bad customer service dept not helpfull vodacom paarl mall service very bad i only receive 10mb/s at best did sim swap got new router got loan router but still reception is bad lodge complaints several times they never got back to me within 4 days also laid complaint about that they told me i have 14 months left of 3 year contract no tecnocian ever contacted me i pay R593 a month and not got resolution to my problem im a loyal customer and pays every month have bought many phones from them buti will not suggest home internet by vodacom to anyone

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Jan 2025, 10:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Jan 2025, 10:16

Official

Ricardo S's updateReviewer Update

31 Jan 2025, 11:45

You are useless you will not help just writing reply to save face your service is pathetic you want me to buy out 14 months left on contract vodacom about force and making money very frustrated also laid complaint at ncc and icasa you refuse to help me

Ricardo S's update31 Jan 2025, 11:45

Reviewer Update