DP
Dylan P

1 reviews | Active since Jan 2021

23 Apr 2024, 11:02

Vodacom Home Internet?? More like Vodacom NO INTERNET!!!

So, Vodacom offers Home Internet of up to 100mbps, but depending in which area you are, you will not be able to reach those speeds AT ALL and Vodacom cannot do anything about it. I have a friend of mine who signed up for 50mbps Home Internet with a 4G/5G router, but he never gets more than +-10mbps. After numerous attempts to resolve the issue, all that Vodacom does is wash their hands in innocence and doesn't do anything further.

Bare in mind, Vodacom's booklet says at the bottom: "Speeds are not guaranteed by Vodacom." Okay? so why advertise it if you're not going to deliver the service you are advertising in your own booklets? Both ironic and contradictory in my fair and honest opinion.

My advice to anyone planning on taking home internet: Do not take the normal home internet, rather sign up for Fibre or go to a different provider.

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2024, 13:36
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team