Vodacom home internet **** faulty router debited for no service

Your team delivered a faulty router i had it collected thinking that it was an exchange as i have mentioned it to the useless lady in your call centre sameday it was delivered, they took it back and i thought they will return it then now im told the thing was cancelled but the account is apparently in arrears how when i did not even used it. It was delivered on the 13th then collected by RAM on the 14th?Explain to me how because your call centre is useless. my account says Pre Legal but im surprised how because I didn?t even enjoy the stupid router nor even used it because it was not even activated, i sent everything back the way it came to me, i only have a Col number which i thought it was a reference for me to call and check when will be my delivery again for the new router. Please make me understand because i have went to vodacom store in eastgate tried to reapply then it declined even online it declined what is going on cos y?all not about to play with my hard earned money by debiting my money for services i did not receive. I can even call your useless customer care team because im asked for a contract number which when I enter the one that was assigned to me it says they cannot assist a prepaid number and when i enter my Id nommer it says invalid.

One thing i want to get straight is i don?t appreciate being ****med by a company as highly respected as yours but i have come to a realisation that your teams are not equipped to deal with customers professionally, for example the guy i spoke to on friday the 17th at around 8-9 he sounded soo bored i even pointed it out to him and he did not even care. So please its either yall reinstate my contract and re deliver a working router or you take me off your blacklist because i did nothing wrong your team decided to cancel my contract when i asked for an exchange because ek skeld julle ***ol. Now i am being taken from pillar to post because your accounts dept decided to flag my account as in arrears or pre legal as your *********** team calls it, today alone i have been writing emails and making calls with no help but being transferred to one useless dept to another, like what i want is for your team to remove my name from the pre legal status because if anything your team vodacom owes me i dont owe yall **** so yall better come correct at me and rectify the mistake and get me a damn working router and we continue this further together **** line of yours