Vodacom Home Internet Contract - Copesville PMB

I have had a home internet contract for many years and I reside in Copesville PMB. This has always been troublesome and assumed that was normal. In the month of February 2025 we didnt have network for almost a month and it cost us a fortune as we have to purchase data even though we had data. After numerous calls and waste of airtime we were told there was a fault in the area that wasnt resolved. Then I was told it could be that my router was faulty and it was sent in a second time for repairs. The first time it was under warranty and I was not given a new device this time it went and I was quoted R1k plus for God knows what repairs. Still after many more calls to Vodacom I was told MY AREA HAS NO INTERNET COVERAGE. AFTER SO MANY YEARS???? This is not acceptable. I was then advised that my contract would be cancelled and a refund will be done... I am not trying to follow up on my refund without any joy. This is pathetic!!! I have paid so many years only to find out now and no one seems to think this is serious as I didnt even get a call back to apologise for the terrible service. I WANT MY MONEY BACK and answers.