JJ
Joan J

1 reviews | Active since Nov 2022

14 Dec 2022, 12:13

Vodacom Home internet

I took up a contract for home wifi and was told there is a promotion running that ill pay R599 for the first 3 months but that never happened.

My first month i paid R756.52, second month R625.67 and now received a new statement for R699.

Why are we being sold something that is false?

I sent a email to the teamleader for the lady who sold me the contract and saw you asked someone else to investigate but its been over a week and still no response.

If i have to now cancel i will be charged again and this is so unfair

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2022, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team