JJ
Joan J
1 reviews | Active since Nov 2022
14 Dec 2022, 12:13
Vodacom Home internet
I took up a contract for home wifi and was told there is a promotion running that ill pay R599 for the first 3 months but that never happened.
My first month i paid R756.52, second month R625.67 and now received a new statement for R699.
Why are we being sold something that is false?
I sent a email to the teamleader for the lady who sold me the contract and saw you asked someone else to investigate but its been over a week and still no response.
If i have to now cancel i will be charged again and this is so unfair
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Replies (1)Vodacom's replyOfficial
14 Dec 2022, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2022, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
