Vodacom Home Fibre ONT showing Red Light

I am waiting on Vodacom to sort out their issue on my Fibre Line for almost 2 weeks now. The issue began on the 20th of November, where the Broadband Light on the ONT has gone Red. which indicates that it is the Line provider (MetroFibre) has no Connection. My Ticket with Vodacom has been escalated about 6 times now to Pier 2, and the Managers has been cc'd in as well. I have not heard anything from Vodacom as of yet, I had to call them every time, so the Follow up process does not work on their side. When i look on their Site to utilize the Self Service, to have a look at my Ticket and i have not seen any "Updates" or "Replies" on it. I do have to thank Rashaad Bassick as he was the only one in the 2 weeks that actually added a comment to the Ticket. And also, Vodacom does not have any "Support" over weekends, meaning if you have an issue with no connectivity over weekends, you will need to wait as they need to wait for someone to assist on Mondays.

This is Unacceptable as we have to work from home and it is a necessity to have to be able to do any work.