BP
Bilal P
1 reviews | Active since May 2014
28 Jan 2025, 21:06
Vodacom Home Fibre Cancellation nightmare
Try cancelling a Vodacom Home Fibre line , using 4 different email address and 2 different phone numbers with no success , initial request made on the 7th December 2024.
I did not fill in the detail so as not to waste the valuable readers valuable time as Vodacom have wasted mine.
Vodacom can contact me directly to resolve the query.
I have prepared the necessary info around : Email addresses Contact people Contact numbers called and contact numbers that called me .
Vodacom please contact me urgently.
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Replies (2)
Vodacom's replyOfficial
29 Jan 2025, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2025, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BP
Bilal P's updateReviewer Update
06 Feb 2025, 18:40I'm sorry but the response and resolution to my query is inadequate, I placed my cancellation on email on the 7th December 2024 and followed up multiple times and all Vodacom can do is tell me they cannot place an immediate cancellation because of Vumatel being the Fibre Network Operator.
I changed my provider because of the pricing I got at another company and I have now been charged from the 7th January 2024 (1 month after my cancellation was originally placed as I understand is the requisite from Telco service providers as notification for cancellation) on the increased subscription.
My cancellation is set for month end of February , what date exactly, I do not know and I have not been informed either.
I would at the very least be told exactly what date so that I can get the new provider in asap.
I would also like a portion of the increased subscription refunded (from 7th January to month end of February) as I had placed my original cancellation on the 7th December 2024 on email)
I changed my provider because of the pricing I got at another company and I have now been charged from the 7th January 2024 (1 month after my cancellation was originally placed as I understand is the requisite from Telco service providers as notification for cancellation) on the increased subscription.
My cancellation is set for month end of February , what date exactly, I do not know and I have not been informed either.
I would at the very least be told exactly what date so that I can get the new provider in asap.
I would also like a portion of the increased subscription refunded (from 7th January to month end of February) as I had placed my original cancellation on the 7th December 2024 on email)
BP
Bilal P's update06 Feb 2025, 18:40
Reviewer Update
I'm sorry but the response and resolution to my query is inadequate, I placed my cancellation on email on the 7th December 2024 and followed up multiple times and all Vodacom can do is tell me they cannot place an immediate cancellation because of Vumatel being the Fibre Network Operator.
I changed my provider because of the pricing I got at another company and I have now been charged from the 7th January 2024 (1 month after my cancellation was originally placed as I understand is the requisite from Telco service providers as notification for cancellation) on the increased subscription.
My cancellation is set for month end of February , what date exactly, I do not know and I have not been informed either.
I would at the very least be told exactly what date so that I can get the new provider in asap.
I would also like a portion of the increased subscription refunded (from 7th January to month end of February) as I had placed my original cancellation on the 7th December 2024 on email)
I changed my provider because of the pricing I got at another company and I have now been charged from the 7th January 2024 (1 month after my cancellation was originally placed as I understand is the requisite from Telco service providers as notification for cancellation) on the increased subscription.
My cancellation is set for month end of February , what date exactly, I do not know and I have not been informed either.
I would at the very least be told exactly what date so that I can get the new provider in asap.
I would also like a portion of the increased subscription refunded (from 7th January to month end of February) as I had placed my original cancellation on the 7th December 2024 on email)