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Tshepang M
1 reviews | Active since Oct 2021
20 Jul 2023, 11:18
Vodacom home Fibre
I have been having issues with my fibre since installation. Requested assistance from customer services , they have **** , made excuses, with no action . Its been over a week. Before the fibre installation I upgraded my contract to their new alcatel home router , useless as ever. Dont even consider vodacom. Run!
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Vodacom's replyOfficial
20 Jul 2023, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2023, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Tshepang M's updateReviewer Update
21 Jul 2023, 13:17For the past 7 days different consultants have been notifying me that a technician will come and fix the fibre which never happens, in this case Nokia technicians . Im not even given any specific phone number of a technician to follow up on just to get the assurance that I will get assistance . I’m told to wait for a call which might never happen. I haven’t used any of the internet I have paid for since beginning of the month but I have paid for this. Is it possible to cancel this contract ? I know I’m beyond the cancellation period but I don’t know what to do anymore . Very frustrating. Any senior heads to assist with the cancellation?
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Tshepang M's update21 Jul 2023, 13:17
Reviewer Update
For the past 7 days different consultants have been notifying me that a technician will come and fix the fibre which never happens, in this case Nokia technicians . Im not even given any specific phone number of a technician to follow up on just to get the assurance that I will get assistance . I’m told to wait for a call which might never happen. I haven’t used any of the internet I have paid for since beginning of the month but I have paid for this. Is it possible to cancel this contract ? I know I’m beyond the cancellation period but I don’t know what to do anymore . Very frustrating. Any senior heads to assist with the cancellation?