Vodacom home fiber sucks!!!!!!

Yet down again!!!!!!!!

Twice in one day!!!! At 13:25 and again at 16:30

And for the 3rd time in one month.

How does a billion rand company not be proactive when services go down???? Instead, they choose to be reactive, because us the client have to notify them when services are down????

The call center agent informed me that an "email" has been sent to a higher tier level, which will only be available on Tuesday, before my fault gets attended to. So from today, Saturday 30.03.2024 to Tueday 02.04.2024, i must be without service?? A long weekend without entertainment for my family, especially my kids! They won't compensate you for the time you were down, the airtime wated calling and making alternative means to optain data, just so that i can keep my kids entertained, so until the service has been restored, then another ticket has to logged for that so i can notify Vodacom that i was without service to two days and they must not bill me. Surely they are supposed to be see that in a specific area, specific clients were affected by an outage, automatically, they should not be billed, without the client having to log a ticket and informing them about it. Yet again using my own uncompensated airtime.

Vodacom: Please advise on the process on the cancelation of this service?