VR
Vashni R
1 reviews | Active since Apr 2014
20 Jul 2025, 10:37
Vodacom home fiber
My home internet has been down since 15 July I have logged two called asked for my ticket to be escalated 3 times asked to have a manager call me twice but till today 20 July I have had no response no help the call center agents all have a standard response and will not go any further anyway needless to say we will sitting with out internet I can Call again for the 10th time and I will still get told my call is with in 48 hours from 5 days ago and they still waiting for a technician
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Replies (3)
Vodacom's replyOfficial
20 Jul 2025, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2025, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
VR
Vashni R's updateReviewer Update
20 Jul 2025, 11:08At least you guys have time to respond to this
Where as my internet is still down and we still waiting in a technician
Where as my internet is still down and we still waiting in a technician
VR
Vashni R's update20 Jul 2025, 11:08
Reviewer Update
At least you guys have time to respond to this
Where as my internet is still down and we still waiting in a technician
Where as my internet is still down and we still waiting in a technician
VR
Vashni R's updateReviewer Update
22 Jul 2025, 14:18So it been a few more days I had a few calls yesterday I thought how lucky finally my internet will be sorted
BUT nothing still the same issue and today I had to make calls to the call centre again only to be told they will escalate my ticket so I said I have had the 20 agents before you say the same thing to me and still nothing all I want to know is what the issue is and how can it be fixed and by when
I have never ever in my life had such bad service and it sad I never thought a company as big as vodacom woulddeliver such bad service
BUT nothing still the same issue and today I had to make calls to the call centre again only to be told they will escalate my ticket so I said I have had the 20 agents before you say the same thing to me and still nothing all I want to know is what the issue is and how can it be fixed and by when
I have never ever in my life had such bad service and it sad I never thought a company as big as vodacom woulddeliver such bad service
VR
Vashni R's update22 Jul 2025, 14:18
Reviewer Update
So it been a few more days I had a few calls yesterday I thought how lucky finally my internet will be sorted
BUT nothing still the same issue and today I had to make calls to the call centre again only to be told they will escalate my ticket so I said I have had the 20 agents before you say the same thing to me and still nothing all I want to know is what the issue is and how can it be fixed and by when
I have never ever in my life had such bad service and it sad I never thought a company as big as vodacom woulddeliver such bad service
BUT nothing still the same issue and today I had to make calls to the call centre again only to be told they will escalate my ticket so I said I have had the 20 agents before you say the same thing to me and still nothing all I want to know is what the issue is and how can it be fixed and by when
I have never ever in my life had such bad service and it sad I never thought a company as big as vodacom woulddeliver such bad service