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Leonardo K

1 reviews | Active since Feb 2016

07 Apr 2020, 15:16

Vodacom holds you hostage: beware of ********l behaviour

Vodacom dirty tricks. I cancelled my subscription with Vodacom Fibre on 31 March. However Vodacom refuses to release my ISP with Vumatel, therefore preventing me from joining another service provider. Not enough that Vodacom fiber service sucks, they now keep you hostage. Is this legal? Can a big company abuse your rights this way? Release should be immediate, once you stop their service. Another way Vodacom fights the competition, not by providing a better service, but by negating your rights.

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Replies (3)
Vodacom
Vodacom's reply07 Apr 2020, 15:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LK
Leonardo K's update07 Apr 2020, 17:50
Reviewer Update
Standard Vodacom response. However, this is where it ends. Vodacom does not call back!!
Vodacom
Vodacom's reply08 Apr 2020, 10:14
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team