Vodacom holding on to my number

I have been trying to port my wife's number to Telkom. I have done the process 3 times already and Vodacom will not release my number. The 1st time I app****, I was supposed to wait 24 hours before I app**** which I was not told but I will take that one as my fault. Vodacom rejected my request without infirming me. Then I applies a second time and now also a 3rd time and Vodacom told me that they did not receive the second or third application. Then I got a call from Vodacom and the gent told me that I was supposed to reply with an OTP to Vodacom and I did not. I never got the SMS with the OTP and how could they send me an SMS if they did not receive my application. Currently I am between a rock and a hard plase as Vodacom and Telkom will not speak to each other. I am the errand person that has to speak to either party and I do not get any service from either party as they keep on telling me it is the fault of the other party. I am running from the one to the other with no end in sight