Vodacom holding my number hostage

Vodacom is holding my number hostage!!!! I have been trying to port my vodacom number to Telkom since the 26th July 2018. Till date the port has not happened! According to Telkom, the issue is on Vodacom side I have spoken to call centre agents and even been in store at the glen, the response is "we can only escalate to the IT department" IT has a turn around time of 24- 72 hours... there is no valid reason as to why this number is not being ported.

Vodacom has no right to block my port!!! Its been 3 weeks.... I want answers... I will encourage everyone i know to not stay with vodacom. This is going to become my mission....

The consultants are rude The service is lousy We get pushed from pillar to post and no one takes responsibility!!!