CE
Conrad E

1 reviews | Active since May 2016

29 May 2016, 08:37

VODACOM - hogwash ! - ***** INVESTIGATION?

<p>Description:<br />I have been trying for months to open a add a new contract / line to my long standing Vodacom account. All attempts have been rejected due to "***** Investigation" - this is complete hogwash! as my number never was ****** nor has any of my accounts ever been in dispute!</p> <p>Clearly a case of mistaken identity! Non existant and complete ignorance and unwillingness from Vodacom to engage me.</p> <p><br />Resolution Sought:</p> <p><br />1. Confirm 100% that my account is NOT under ***** investigation</p> <p>2. Confirm the Vodacom SYSTEM has been update to reflect above</p> <p>3. Remover temp 4 month "hold" on my account</p> <p>4. Again confirm stupid SYSTEM is update to reflect same</p> <p>5. Approve unconditionally a new line to be opened.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply29 May 2016, 08:55
Official

Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team

CE
Conrad E's update31 May 2016, 11:32
Reviewer Update
Received a call from "Whanda" - and querrie now apparently escalated - still holding out for a hero!...or in vain?