LM
Laura M

1 reviews | Active since May 2013

26 Mar 2024, 15:37

Vodacom hits rock bottom

I posted on Hellopeter on the 11th March with regards ti a contract that was *****ulently taken out in my name. Despite Marlon contacting me from Vodacom, confirming that the ***** department have verified that the contract is *****ulent, I have been handed over to MDB debt collectors, together with the Vodacom call centre harass me incessantly. This after I was assured by Marlon that the ***** division have resolved the issue… I get called at least 6 times a day…. And from an MTN number to boot! Today I played a little game with the call centre. I gave them a birthdate of 12 April 2024. And she continued asking me to various my details for FICA, despite the obvious issue. Now I finally understand why anyone can open an account with Vodacom. You have gone even further down in my estimation of that is even possible.

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2024, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team