VODACOM HIJACKING CUSTOMERS!

I cancelled my contract at the end of March due to inadequate service by Vodacom and requested many times that I have the ability to port my number. I was told that this was fine and that I will be moved to prepaid at which point I can port. This happened, and I went to a different service provider and signed a contract. When I then tried to port my number it was rejected and when I called Vodacom I was told that due to the fact that I was on a new system, they cannot at this point in time port and nor do they know when it will be fixed. What they do know is that there are hundreds of customers in this predicament and they have been aware of this issue now for weeks and are working on it. This is absolutely ridiculous as now I am forced to remain on their network and not activate my new contract. This is surely against every consumer right out there and I will be lodging a complaint with ICASA. I am sure Vodacom is in no hurry to fix this, they are in the position of effectively forcing their customers to remain with them and just blame it on a SYSTEM ISSUE!