Vodacom Highveld Mall Witbank - Worst Customer Service Ever!!!!

I have issues with my Vodacom Router that is still under warranty. It does not pick up signal. Called Vodacom last night, they tried to reset the settings from their side. Told me if the router does not reboot between 1 and 4 hours, I would have to take the router in for testing at a shop. I took the router to the Vodacom shop, where a lady told me that she is actually suppose to charge me to see if the device is faulty. After testing she told me that the device is faulty and that I have to take it in to the Vodacom repairs shop. I booked it in there, on my job card the lady stated that the condition of the router is scratched. How? It's basically brand new without any marks. I was told that it will take 2 weeks to receive the router back. How am I suppose to work without Wi-Fi. And why are they not willing to give me a loan device. Will they give me a credit for 2 weeks, because I won't have Wi-Fi. So I won't be using data. Nobody is willing to give me a contact number to lodge a complaint. I am so disgusted with their service at both the Vodacom Shops in Highveld Mall Witbank.